Anthony Calhoun

I spent 18 years as a flat-rate technician in dealership service departments. I started turning wrenches right out of the GM ASEP program and worked my way up through the ranks the hard way. Every broken bolt, every comeback, every 12-hour flag day.

After nearly two decades on the floor, I moved into service management. For 7 years I ran high-volume dealership fixed operations departments, hiring techs, building teams, fighting turnover, and learning exactly why good technicians walk out the door.

That experience became the book: Why Technicians Are Leaving and How to Keep Them. Real quotes from real techs. Real data. Real solutions that I tested in my own departments before I ever put them on paper.